Refund & Return Policy

We want you and your dog to be happy with every order. If something isn’t right, we’re here to help.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn’t what you ordered, email us at support@muddypawco.shop within 30 days of delivery with your order number and a photo or short video of the issue. We’ll arrange a free replacement or a full refund — and in most cases you won’t need to send anything back.

Lost in transit

If your tracking shows your order wasn’t delivered, contact us and we’ll investigate, then reship or refund it.

Changed your mind?

If you’d like to return an unused item in its original condition, email us within 30 days of delivery. For change-of-mind returns, the customer is responsible for return shipping, and your refund is issued once we receive and inspect the item. Because some orders ship directly from our suppliers, please contact us first for the correct return address — don’t send anything back before reaching out.

Hygiene items

For health and hygiene reasons, used or washed grooming items (such as gloves and towels) can’t be returned unless they’re defective.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Shipping is always free, so there’s nothing deducted there.

How to start a claim

Email support@muddypawco.shop with your order number and details (include photos or video for damage or defect claims) and we’ll take care of you.